Reference

Understand the Rules That Protect Your Account

These legal terms set out how airbett operates your account, handles your data, and manages access for eligible regions in Indonesia — including how your DANA, OVO, and GoPay wallet activity is treated under our platform policies.

Account TermsPrivacy & DataDANA · OVO · GoPay PolicyWallet VerificationEligible Regions Only
airbett Understand the Rules That Protect Your Account
CONTACT PATHS

Reach Us for Legal and Account Questions

For anything touching account terms, wallet policy, data access requests, or account closure, our support team handles these through dedicated channels. Whether your question is about how your DANA details are stored or how to request deletion of your account data, we aim to respond within one business day. Reach us through the options below.

Team online

Live Chat

Available around the clock through the chat icon on any page. For legal and account policy questions, select the 'Account & Legal' topic when the chat opens so we route your message to the right team directly.

Email Support

Send detailed legal queries — including data access or account deletion requests — to our support email. Include your registered mobile number and the wallet type (DANA, OVO, or GoPay) linked to your account so we can locate your record quickly.

Account Help Centre

The help section inside your account covers wallet verification steps, how identity checks work, and what to do if your account access is restricted. Check there first before reaching out — many policy questions are answered in full.

DATA AND SECURITY

How We Protect Your Data and Account

Account security and data handling are not afterthoughts at airbett — they are built into how the platform processes every login, wallet transaction, and support request. We use SSL encryption across all connections, so data moving between your device and our platform is protected at the transport layer. Your wallet details — whether DANA, OVO, or GoPay — are stored against your verified account record, not exposed to other platform users. Below are the six areas we treat as core to your data protection and account safety.

SSL Encryption

Every connection to airbett is encrypted using SSL, meaning your login credentials, wallet numbers, and personal details travel securely. This applies whether you access the platform from a mobile browser or a desktop device.

Cookie Policy

We use cookies to maintain your session and remember your wallet preferences between visits. You can manage cookie settings through your browser. Disabling session cookies may affect how the account page loads and how wallet options display.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by our policy. Transaction records tied to DANA, OVO, or GoPay activity are retained as part of your account history.

Identity Verification

When you register, we match your submitted details against your wallet identity. If your DANA or OVO name does not match your account name, you will be asked to verify your identity before withdrawals are enabled on your account.

Account Access Control

Login is protected by OTP sent to your registered mobile number. If you notice any unrecognised login activity, use the account security section to change your credentials immediately and then contact support through live chat.

Data Access Requests

You can request a summary of the personal data we hold on your account by contacting our support team via email. We process these requests within the timeframe set out in our policy, and we will confirm receipt when your request is logged.

Your Legal Questions, Answered Directly

These are the questions we receive most often about account terms, data rights, wallet policy, and how our legal framework applies to your use of the platform. If your question is not covered here, reach out through live chat or email and we will address it directly.

Yes. Access is conditional on local law and your location. Availability depends on whether your region permits this type of platform. We do not make that determination for you — check local regulations before you register or log in from your area.

We match your DANA, OVO, or GoPay wallet name against the name on your account to prevent unauthorised transfers. A mismatch flags your withdrawal for manual review, which can delay the process. Keep both consistent from the moment you register.

We store your registration details, mobile number, wallet identifiers, and transaction history. This data is held securely and is not shared with other users. You can request a summary of what we hold by contacting our support team via email.

Yes. Send a data deletion request to our support email with your registered mobile number and wallet type. We process these within the timeframe stated in our policy and will confirm when the request has been actioned on your account record.

Session cookies keep you logged in and remember your wallet selection between visits. If you disable them through your mobile browser, you may need to re-enter your wallet preference each session. We recommend keeping session cookies active for a smoother account experience.

After account closure, we retain your transaction records and identity details for a defined period as required under our data retention policy. Once that period passes, your data is removed from active systems. Contact support to begin the account closure process.

Raise the dispute through live chat or email and select 'Account & Legal' as the topic. Our team reviews transaction records — including your DANA, OVO, or GoPay history — and responds within one business day. Document the transaction reference number before contacting us.

We update our terms when platform policies or regional conditions change. The revision date is shown at the bottom of this page. For significant changes that affect your account or wallet handling, we will notify you through the contact details on your account.

Yes. OTP-based login is part of our account access control framework. The OTP is sent only to your registered mobile number. If you receive an OTP you did not request, update your credentials through account settings and contact our support team immediately.

Update your wallet number through account settings before submitting any withdrawal. The new number must match the one registered to your GoPay or OVO account. Withdrawals submitted with an outdated number will be held for verification before processing continues.