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How airbett Handles Your Personal Data

Your account information — including your registered identity, payment method details, and session activity — is held under a clear data handling framework that applies across all airbett services available to you in Indonesia.

Data collected only as neededDANA, OVO, GoPay payment records securedAccess request available anytimeRetention limits applyContact our team to raise a data query
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airbett How airbett Handles Your Personal Data
DATA HANDLING PRACTICES

Six Ways We Protect What You Share With Us

Data protection on airbett is not a single policy page — it is a set of active practices that run across your account every time you log in, make a deposit, or reach out to support. From the moment your OVO or DANA wallet ID is recorded at the point of deposit to the moment a support conversation is closed, each data point is handled under the same consistent framework. Below are the six areas where we put this into practice.

Secure Data Storage

All account data — including your registered name, contact details, and linked payment references such as your DANA or GoPay wallet ID — is stored on access-controlled servers.

Cookie and Session Tracking

We use session cookies to keep you logged in across pages and analytical cookies to understand which features you use most on mobile. You can review cookie preferences from your browser settings.

Account Security Controls

Your account is protected by a password you set and, where available, a one-time verification code sent to your registered mobile number.

Data Retention Limits

We keep your data for the period needed to operate your account and meet any record-keeping obligations that apply under local law. When those periods expire, account data is scheduled for deletion or anonymisation.

Third-Party Data Sharing

We share data with third parties only where it is necessary — for example, passing a transaction reference to OVO or GoPay to confirm a deposit has cleared, or sharing identity details with a verification provider when required by applicable…

Your Right to Access and Correct

You can request a summary of the personal data we hold on your account at any time by contacting our support team.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review the data we hold on your account, request a correction, or ask us to delete specific records, our support team is the right starting point. You can reach us through live chat directly from your account dashboard, by email at the address listed under your account settings, or through our help centre submission form. When you make a data request, include your registered account email and the type of request so we can route it to the right team without delay.

Live Chat Open live chat from your account dashboard. Available around the clock — describe your data query clearly and our team will log it and follow up within the same session where possible.
Email Support Send your data request to the support email shown in your account settings. Include your registered email address and specify whether you want to access, correct, or remove the data in question.
Help Centre Form Use the help centre submission form if your request involves payment records — for example, a GoPay or OVO transaction reference. Attach the transaction ID so we can locate and review the record accurately.

Common Questions About Your Data on airbett

These are the questions we hear most often from people in Indonesia who want to understand how their account data is managed, what rights they have, and how to act on those rights. If your question is not covered here, our support team can pick it up through live chat or the help centre form.

We collect your registered name, email address, mobile number, and the device information associated with your login. If you deposit via DANA, OVO, or GoPay, the wallet reference linked to that transaction is also recorded. We do not collect wallet PINs or full payment credentials — those stay within the payment provider's own system.

Recording your DANA, OVO, or GoPay wallet reference lets us match incoming deposits to your account and process withdrawals back to the correct wallet. We hold only the reference ID — not your login credentials or PIN. This information is kept for as long as your account is active and for any period required under applicable local record-keeping rules.

Yes. Submit a data access request through live chat or the help centre form, using your registered account email. We will compile a summary of the personal data we hold — including contact details, session records, and transaction references — and send it to your registered email address. Rights availability depends on local law and eligible regions.

Contact our support team through live chat or email, confirm your identity, and specify which detail needs updating. Common corrections include a misrecorded mobile number, an outdated email address, or a name spelling error. Once we verify it is your account, we update the record promptly and confirm the change in writing.

You can request deletion of personal data we hold on your account. We will action the request for data that is no longer needed for operational or legal purposes. Some records — such as transaction logs required under applicable local regulations — may need to be retained for a defined period before deletion. We will explain what applies to your request when you submit it.

We share data only where it is operationally necessary — for example, passing a transaction reference to GoPay or OVO to confirm a deposit, or providing identity data to a verification service where required. We do not sell personal data to marketing companies or unrelated third parties. Data shared with payment providers is governed by those providers' own privacy terms.

We use session cookies to maintain your logged-in state, and analytical cookies to understand how features are used across mobile and desktop. You can adjust cookie settings through your browser. Turning off session cookies may affect how your account stays active between pages. We do not run third-party advertising cookies without disclosure.

After an account is closed, we retain certain records — such as transaction history and identity verification data — for the period required by applicable local law. Once that retention period ends, the data is deleted or anonymised. You can ask us specifically what retention period applies to your account by contacting our support team.

Yes. Data transmitted between your mobile device and our platform is encrypted in transit, regardless of your location in Indonesia. Session data collected on mobile — including pages visited and features used — is handled under the same data framework as desktop access. Availability of the platform depends on local law and eligible regions.

Start by contacting our support team through live chat or the help centre form, outlining the specific concern. We aim to respond and resolve data complaints directly. If you feel the matter is unresolved after contact with our team, you may also seek guidance from a relevant authority under local data protection law where applicable in your region.

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